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Home/Products/Support & iteration

Support & iteration

Updates, backups, content edits, new features. We reply within one business day.

Price
from $50 / mo
Timeline
by agreement
Category
Infrastructure
01 / The brief

A predictable partner instead of hunting a freelancer for every fix

  • 01A banner change waits a week because "the developer is busy"
  • 02The site went down overnight and you heard about it from a client in the morning
  • 03Updates go uninstalled for years because nobody wants to break anything
02 / What we built

What we built

Dedicated hours each month for content and layout edits, updates and security. Backups with a tested restore procedure — not "there's a copy somewhere". 24/7 monitoring and a reply within one business day. Scope and priorities are fixed in the contract, so nothing needs renegotiating each time.

Who it's for

Teams who want a predictable partner instead of hunting a freelancer per fix.

03 / What's included

What's included

Updates, backups, content edits, new features. We reply within one business day.

01

Dedicated hours each month

02

Content and layout edits

03

Updates and security

04

Backups and restores

05

24/7 monitoring

06

Reply within one business day

04 / How the work runs

How the work runs

The same for every package and every product — only the length of each stage changes.

01

Call and brief

We work through the problem, the constraints and the deadline. The call is free and commits you to nothing.

02

Quote and contract

We write down the scope and give a fixed quote for it. Contract signed, invoice issued.

03

Design and prototype

You see the structure and mockups before development starts — changes are cheap at this stage.

04

Build and testing

Status is visible in a shared chat and task tracker. We show work in progress rather than hiding it until delivery.

05

Launch and support

We hand over the domain, hosting, repository, design files and documentation. Then support under contract.

05 / FAQ

Frequently asked

How is the price set, and can it be fixed?
After the brief we write down the scope and give a fixed quote for it. While the scope holds, the price holds. New requests are quoted separately and agreed in writing.
How does payment work?
Under contract: usually 50% up front and 50% on delivery; larger projects are split into stages. Payment by invoice, with closing documents provided.
Who owns the site and the source code?
You do. After payment we hand over the domain, hosting, repository, design files and documentation. You can continue with us or with any other team.
What does support include?
Dedicated hours each month for edits, updates and security, backups, uptime monitoring, and a reply within one business day.

Tell us what needs building

The first call is free and commits you to nothing. We'll work through the problem, propose a scope and give you a timeline.